Tips and TricksWindows 7 Remote Desktop Connection Save Credentials not working

Windows 7 Remote Desktop Connection Save Credentials not working

Trying to connect from Windows 7 to a Remote Windows 2008 Server via Remote Desktop Connection

I always used to be asked for credentials during logon – even though i saved my credentials

This error would creep up

Your system administrator does not allow the use of saved credentials to logon to the remote computer 
computername/ipadress because its identity is not fully verified. Please enter new credentials.
The logon attempt failed

There is no-trust-relationship when connecting 2 computers from different domains. Windows uses NTLM in this case and the default domain machine policy does not allow use of saved credentials.

To Do:

  • On your local machine Open Windows command prompt type: gpedit.msc -> Press Enter -> a new window will popout
  • Go to Local Computer Policy –> Computer Configuration –> Administrative Templates –> System –> Credentials Delegation
  • Double Click on “Allow Delegating Saved Credentials with NTLM-only Server Authentication
  • By default it will be “not configured”
  • You will see radio buttons -> Enable the policy
  • Click the “Show” button in the options window below and enter the value “TERMSRV/*”  (without quotes) into the list.
  • Click Apply button
  • Do the same thing for the following policies:
          Allow Delegating Saved Credentials
          Allow Delegating Default Credentials with NTLM-only Server Authentication
          Allow Delegating Default Credentials 
  • Close all windows
  • Open a command prompt and use “gpupdate /force” command to apply the policy directly
You must now be able to log in with the saved credentials

Categories: Tips and Tricks


  1. January 19, 2016 5:14 pm

    […] do this and then do this. Hope it […]
  2. Vaqar Hasan

    December 5, 2015 11:47 am

    Thanks worked for me as well on Windows 8 (64bit)
  3. M. Rahim

    October 22, 2015 6:17 am

    Thank you.....its work perfectly....
  4. rubytuesdaydono

    September 15, 2015 7:44 pm

    if i had a nickel for every time i've needed this in the past … thank you so much for sharing!
  5. Gary

    May 8, 2014 5:58 pm

    Perfect! Worked like a charm. Thanks for taking the time to post
  6. April 3, 2014 7:12 am

    Reblogged this on Sorin Dolha's Blog and commented: Useful!
  7. Rauf Mammadov

    December 10, 2013 7:42 am

    Thanks! it worked!
  8. September 16, 2013 10:43 am

    Naveen - This fixed my problem. Great instructions. Thanks!!
  9. Fiona

    August 16, 2013 4:49 am

    Just wondering ... can this be applied to the computers via group policy on the server?
  10. Hari

    July 1, 2013 4:36 pm

    Thanks for the info. FIrst it did not work for me. I had entered a space in 'TERMSRV /*' - removing the space made it work.
    1. Hari

      July 1, 2013 4:45 pm

      Also, you can enter just '*' instead of 'TERMSRV/*' - easier to type and takes care of all programs
  11. JC

    June 4, 2013 5:18 am

    Awesome Naveen. Works like a charm. Thanks for the helpful post :-D
  12. Nanda

    April 29, 2013 5:33 pm

    Great. Thanks It worked for me.
  13. Carol

    April 11, 2013 5:53 am

    Thanks for the post. This has worked on all servers except Windows server 2003. Is there perhaps any other settings to connect to these servers?
    1. April 11, 2013 1:07 pm

      Sry Carol - dont know about any specific settings for 2003
  14. thiyagarajan

    March 4, 2013 3:50 am

    it is working...thanks

    December 4, 2012 10:50 pm

    Great Article - thank you very much Naveen.
  16. November 19, 2012 4:55 pm

    i did everything in the instruction. still asking password to me.
    1. November 19, 2012 8:52 pm

      cakviranli, its difficult to troubleshoot your problem unless i know what is the complete set up you have got - i trust that you have followed the tutorials also, many users have successfully resolved by doing what is written in the post ( even for Windows 8 ) so all i can guess is that your system settings have something additional or some restrictions - you can try this by doing a fresh install of windows 7 on a box sry could not be of much help here
  17. Joel

    November 10, 2012 12:21 am

    Also works on Windows 8. Also, it's worth noting that (for me at least) even the changes were local, I needed to be able to connect to my work domain before gpupdate would finish successfully.
  18. Ian

    October 3, 2012 1:30 pm

    Worked Perfectly. Thanks
  19. May 24, 2012 8:38 am

    Worked for me. Thanks.
  20. January 22, 2012 4:48 pm

    To do a remote connection, the first thing you need is an account and a password to log into the remote system - do you have that information? if not please ask your system administrator to create an account on the remote server for you and then try to log in using those credentials
  21. Vimal

    January 21, 2012 5:19 pm

    I have tried all of the aboe still I can not connect to my remote PC. My question what paasword I should enter during credential log in? Can i create new paasword?
  22. ND

    January 18, 2012 6:25 pm

    Quite helpful information... something I am looking for. However, I have two questions 1) Where do we have to update group policies - on server or on local machine? I believe its on server.. but not sure.. 2) What exactly should we give in server name - you have written "TEMPSRV/*".. but not sure what should it be. THanks
    1. January 18, 2012 7:40 pm

      You have to do it on your own local machine its TERMSRV/* - just type TERMSRV/* in the list (without quotes)
    2. darkthread

      May 21, 2013 3:17 am

      Thanks for sharing. In my case, only "Allow Delegating Saved Credentials with NTLM-only Server Authentication" is modified and it works.

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